Store Policy
Customer Care
At Avenmere, we are committed to providing a pleasant and reliable shopping experience.
If you have any questions about our products, your order, delivery or returns, please contact our customer care team at support@avenmerehome.com. When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
Our customer care team will respond as soon as possible during our business hours:
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Monday to Saturday, 9:00 am to 5:00 pm
We aim to provide helpful and friendly support from the moment you place your order until it arrives at your door.
Privacy & Safety
At Avenmere, we respect your privacy and are committed to keeping your personal information secure.
We only collect and use the information necessary to process your orders, arrange delivery, provide customer support and improve your shopping experience. Your information may be shared with trusted payment and delivery providers when necessary to complete your purchase.
Payments are processed securely through our authorised payment providers. Avenmere does not store your complete payment card details.
We do not sell your personal information to third parties. By using our website, you agree to our collection and use of information as described in our Privacy Policy.